If you require more information, please contact us at firstname.lastname@example.org.
Our on-demand storage services provide you with our plastic bins, pick-ups at your convenience, and drop-offs of your items at the touch of a button! We simplify the whole storage process. You never have to visit a storage facility again.
Once you are logged in, you can look for your items under “Items with you” and “Items in storage”.
You can sign into your account to change or cancel your appointment. If you need to change or cancel your appointment, please inform us by 5:00p.m. two business days prior to the scheduled date of delivery. If you cannot make the changes online, you can call us and make changes over the phone.
Any changes or cancellation made after by 5:00p.m. two business days prior to the scheduled date of delivery, a HK$200 service fee will be charged.
Customer signature is required upon boxes delivery and pick-up. If there is no one showing up upon delivery or pick-up, a HK$300 no show fee will be charged.
You will have seven days to pack your bins after receiving them from our team.
Note: If you do not schedule a pick-up within seven days, your billing will be automatically started right after seven days.
(Please refer to the Terms and Conditions for details)
Unfortunately, we are unable to pack on your behalf, so take your time to pack and fill up your bins before the scheduled pick-up date.
Normal delivery times are between 24-48 hours from time of request. However, if you need a faster service, we can easily accommodate an expedited delivery with an additional service fee of HK$300 per trip, plus pickup and delivery charges.
We use plastic seals to secure your plastic bins on the collection day.
We will email the seal numbers to you once they are in storage. We will not open your plastic bins without your permission unless it is necessary for legal reasons. (Please refer to Terms and Conditions for details)
We are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewellery, glass, fine art or any illegal substances or illegal drugs. (Please refer to Terms and Conditions for details)
Each plastic bin measures 60cm x 40cm x 31.5cm. Each plastic bin shall not exceed 23 kg.
We only charge you for the bins you use. You can order as many bins as you think you need and if you order too many, we will take them back along with your filled-up bins, with no extra charge. (Please note there is minimum charge per order)
If you have packed your bins and still need more, just order online and we’ll send you more empty bins to store your items.
We store all the items in our secured storage facilities. The facilities are all climate controlled, monitored 24/7, pest free and equipped with the latest in fire-prevention and sprinkler systems.
Insured value HK$1,000 per bin is included. We provide additional exXtraCare cover. (Please refer to Terms and Conditions for details)
Simple. Just log into your account and select the items you need under the “Items in storage” section and click on “Deliver to me”, then follow the steps to book a slot.
Absolutely. Just enter the address you need the items to be sent back to, then we’ll deliver accordingly. If you want them to be delivered to another person, please enter the name of the person, and don’t forget to enter the mobile number.
exXtra operating hours are Monday to Saturday (except public holidays), 9:00 a.m. to 10:00 p.m.
You can enjoy one free empty bins delivery and one free pick-up to warehouse from each new order.
Return deliveries are charged at HK$29 per trip, plus HK$15 per item.
The minimum charge is HK$100 per month. The minimum storing period is three months.
We work from a monthly renewable contract, so this means you will automatically be billed for the next month.
We do not prorate months for storage. If you have your bins delivered out of storage and returned the empty bins before the next billing cycle, you will only be charged for current month and will not be charged for the following month.
There is a penalty fee of 5% interest per month for any overdue charges payable from due date to actual payment for late or missed payment. For extreme cases, if you have not paid, we may not return your belongings or take further action.(Please refer to Terms and Conditions for details).
We accept all major credit cards. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged in a monthly basis.
You can update your account information and billing details under your account, then go to the “Profile” and “Billing” respectively.
In the case that you do not have any bins to store with us, we’ll have to charge you the costs of delivering the empty bins and picking up the empty bins from you.